Privacy Policy

FleetMark — operated by FleetMark LLC. Effective date: June 24, 2026. Last updated: September 21, 2026.

This Privacy Policy explains how FleetMark LLC ("FleetMark," "we," "us") collects, uses, and protects information in connection with our websites (including myfleetmark.com and our vertical sites) and our fleet-dispatch and operations software platform (the "Service").

Protected Health Information (PHI) is handled separately. This Policy governs information for our websites and platform accounts. It does not govern Protected Health Information. Where a customer (for example, a medical-transportation operator) processes PHI through the Service, FleetMark acts as a Business Associate under HIPAA and handles that PHI under a separate Business Associate Agreement, not under this Policy. Individuals whose PHI is processed through the Service should contact the relevant operator (the Covered Entity) regarding their health-information rights.

1. Who We Are

FleetMark provides software that transportation operators ("Subscribers") use to dispatch, manage, and bill their fleet operations. Subscribers and their authorized users access the Service through accounts we provide. Some information described here relates to our Subscribers and their users; some relates to visitors to our websites.

2. Information We Collect

Account & contact information — name, business name, email address, phone number, and role, provided when an account is created or when you contact us.

Subscriber operational data — information Subscribers enter into the platform to run their operations (such as clients, passengers, trips, and invoices). For some Subscribers this may include PHI, which is governed by the Business Associate Agreement and the section above, not this Policy.

Usage & device data — log data, IP address, browser type, and similar technical information from our websites and app, including via cookies and similar technologies.

Payment information — processed by our payment provider (Stripe). FleetMark does not store full payment-card numbers.

3. How We Use Information

We use information to provide, operate, secure, support, and improve the Service; to authenticate users; to process billing; to communicate with you about your account and the Service; and to comply with legal obligations.

4. SMS / Text Messaging

Program name: FleetMark Notifications. FleetMark is a software platform that transportation companies ("Subscribers") use to run their operations. Text messages (SMS) are sent by FleetMark on behalf of the transportation company you deal with, and every message names that company, followed by "(via FleetMark)".

What we send. Transactional messages only: a secure link to pay for a completed trip, a notice that an invoice or receipt is ready, and — for a transportation company's own staff — a notice that a ride has been assigned. We do not send marketing or promotional texts.

What a message contains. The company's name, a time or a reference number, and a secure link. Messages never contain pickup or drop-off addresses, medical or health information, or other personal details — those stay inside the authenticated Service behind the link.

How consent is given (opt-in). You receive text messages only if you have said yes. Consent is not assumed from giving a phone number. When a ride is booked by phone, the transportation company's dispatcher asks: “May we text you a payment link for this trip at this number? Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out or HELP for help.” Your yes is recorded on your customer record with the date and the name of the staff member who recorded it. Staff of a transportation company agree in writing, when they are set up, to receive work-related ride notices. If you say no, or do not answer, you are not texted; you can be billed by mail, by email or in person instead. Consent to receive text messages is never a condition of receiving transportation.

Message frequency varies with your activity — typically one message per completed trip or invoice.

Message and data rates may apply, depending on your mobile carrier and plan.

Opt out at any time. Reply STOP to any message. You will get one confirmation and no further messages from that number unless you reply START. You can also ask the transportation company to withdraw your consent; it is removed from your record and the system will no longer text you.

Help. Reply HELP to any message, or contact John@myfleetmark.com or 563-424-0819.

No sale or sharing of mobile information. Mobile phone numbers and text-messaging consent are used only to deliver the messages described above. We do not sell them, and we do not share them with third parties or affiliates for their marketing or promotional purposes. They are shared only with the service providers that deliver the messages (our SMS provider and mobile carriers), and only for that purpose.

Carriers are not liable for delayed or undelivered messages.

The same terms are published on their own page at myfleetmark.com/sms.

5. How We Share Information — Service Providers

We share information with service providers that help us operate the Service, under contract and only as needed to provide the Service:

Supabase — database and hosting

Vercel — application hosting

Twilio — SMS/text-message delivery

Stripe — payment processing

Where these providers handle PHI on our behalf, they do so under Business Associate Agreements. We do not sell personal information. We may disclose information if required by law or legal process, or in connection with a business transfer, subject to appropriate protections.

6. Data Security

We use administrative, physical, and technical safeguards designed to protect information, including encryption in transit and at rest, access controls, multi-factor authentication, tenant isolation, and audit logging. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as needed to provide the Service and as required by applicable law. Retention and return or destruction of PHI is governed by the Business Associate Agreement.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, and to opt out of certain processing. To exercise these rights, contact us using the information below. Rights relating to PHI are exercised through the relevant operator (the Covered Entity), as described above.

9. Cookies & Tracking

Our websites use cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings.

10. Children

The Service is intended for businesses and is not directed to children under 16.

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be indicated by updating the effective date and, where appropriate, by additional notice.

12. Contact Us

FleetMark LLC

415 3rd St. SE #302, Cedar Rapids, IA 52401

Email: apps@myfleetmark.com

Phone: 563-424-0819